The Marinas del Mediterráneo group has conducted a satisfaction survey among Marina del Este customers, it follows that the welcome they receive upon arrival, staff treatment, how careful the facilities are or the efficiency in the provision of the services have obtained an outstanding in their assessment.
Knowing your customers' opinion is the best way to take concrete action to improve those aspects that require it. For this purpose, Marinas del Mediterráneo wanted to conduct a satisfaction survey between customers and users of the Marina del Este marina.
According to the data from it,, the answer has been very satisfactory, obtaining an overall valuation of outstanding. The aspects to which customers have given the best grades are, For example, the welcome they receive when they arrive at the port; the treatment provided by the staff; cleaning and maintenance of facilities and toilets or speed and efficiency in the provision of services.
Agility in the management of formalities, compliance with the company's commitments or the information provided by the staff have also been rated with an outstanding, who thank the staff for providing them with such facilities that make their stay easier and more comfortable.
The most valued attractions on the part of visitors and users are the marina's own environment and location, in a flirtatious enclave, in the Natural Marine Park of the Maro-Cerro Gordo Cliffs, declared by UNESCO as a specially protected area (Zec). Like this, this area stands out for the richness of the seabed and is highly appreciated for lovers of the sea and the practice of sports such as diving, scuba diving, snorkeling or boating.
For José Carlos Martín, president of the Mediterranean Marine Group, "Creating channels of communication with our customers seems essential to us to know directly their real demands and what opinion they have about our facilities and services offered".
It should be noted that the high-quality services and facilities offered by the marinas of the Mediterranean Marinas and, Therefore, Marina del Este, are very exclusive and are not found in any marina.
"The good note that our users have given us, confirms that we are doing things right and in this line we will continue to work", Martin added.